📋 Frequently Asked Questions (FAQ)
🔹 General
What kind of products does Zapfy sell ?
We offer a wide range of lifestyle products including Home, Kitchen, Pets, Fitness,
Storage, Beauty, Sports, Health, Gadgets, and Personal Care items.
Do I need to create an account to place an order ?
No, guest checkout is available! However, creating an account helps you track orders
faster and manage your details easily.
Is there a minimum order value ?
No, there is no minimum order requirement to shop with us.
Are all products in stock ?
Yes, if a product is listed on our website, it is available for order unless marked
"Out of Stock".
How do I contact Zapfy support ?
You can reach us via email at zapfyonline@gmail.com or WhatsApp/call at +91-9829436524 during working hours
🚚 Shipping & Delivery
Where does Zapfy deliver ?
We currently ship to all serviceable pin codes across India
How long does delivery take ?
Orders are usually delivered within 5–7 business days after dispatch.
How long does order processing take?
We process and dispatch orders within 1–2 business days.
Do you offer free shipping ?
Yes, we offer free shipping on eligible orders. Shipping offers may vary and will be shown during checkout.
Will I get tracking details ?
Yes, tracking details are shared via email and SMS once your order is shipped. You
can also check status on our Tracking Page.
💳 Payments
What payment methods do you accept ?
We currently offer Cash on Delivery (COD). UPI and card payments may be
available soon.
Is there any extra charge for COD orders?
No additional charge, but phone number verification is required before we ship
your order.
Are payments secure?
Yes, we follow secure payment and data practices to protect your information.
🔄 Returns & Refunds
What is your return policy?
You can request a return or exchange within 5 days of delivery. An unboxing
video is required for processing.
Who pays for return shipping?
Customers pay a flat return fee of ₹75 for eligible returns.
How are refunds processed?
Refunds are issued to the original payment method or to your bank account (for COD
orders) within 7–10 business days after approval.